Privacy Policy

Welcome to our Privacy Policy! Here’s what you need to know about how we handle your information on our website (https://mygenericmeds.co.in/), operated by us (“Company”). By using our website or mobile application (“App”) when available, you (“User”) agree to the terms outlined here.

We collect information directly or through third-party services related to our platform, which includes purchasing pharmaceutical drugs, consulting with medical practitioners, and facilitating services such as product delivery and scheduling diagnostic tests (“Services”).

When you sign up or use our platform, you acknowledge that we’re responsible for its operation and the information collected and processed strictly pertains to our business.

By continuing with the sign-up process or using our platform or services, you confirm that you’ve read, understood, and agree to the privacy practices outlined here and in our Terms of Use. This Privacy Policy is part of the Terms of Use.

This Privacy Policy complies with relevant laws including Section 43A of the Information Technology Act, 2000, Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

Key Points:

• Legal Capacity: By using our platform or giving us your information, you confirm that you’re legally capable under Indian law, in particular, the Indian Contract Act, 1872 and agree to abide by this Privacy Policy.
• Consent: You consent to our collection, use, sharing, and disclosure of your information as described here.
• Changes to Privacy Policy: We may update this Privacy Policy at any time. Your continued use of the App (when available for use), Services, or Platform after any changes constitutes acceptance of the updated Privacy Policy.
• International Users: If you’re accessing our Services from outside India, you do so at your own risk and are responsible for complying with local laws.
• If You do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use this Site or the App (when available for use) or any Services. This Privacy Policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this policy on this Site or the App periodically.

Please review this Privacy Policy periodically for updates. If you have any questions or concerns, feel free to contact us.

1. What Information is Collected About You on the Platform?

When you access the Site, App, or utilize the Service(s), you may either provide or we may collect information that can identify you or another individual. Below are the types of information we may gather:

Information You Provide: We receive and store any information you input on our Platform or provide to us in other ways. Upon registering on the Site or App (when available for use), we collect registration particulars like phone number, name, physical address, and email address. We may validate your phone number through a one-time password sent to your phone.

Additionally, we may gather information necessary for providing you Services on the Platform, including items added to your cart, pharmaceutical or nutraceutical products, whether prescription or over-the-counter, that you order, facilitating medical consultations, scheduling diagnostic tests, etc. Opting not to provide certain details may limit your access to many of our features.

We may also gather sensitive personal data or Personally Identifiable Information (PII) about you when you use our Services on the Platform. This could encompass health information received from you or on your behalf, such as medical or health history, current health status, laboratory test results, details of prescribing medical practitioners, treatment plans, prescribed medications, dosage information, alternative medications, medications ordered through the Platform, diagnostic results, and other health-related data. Additionally, we may collect payment information like your card number, expiration date, and billing/shipping address. By using the Service, you agree to the recording, storage, and disclosure of such communications for these purposes. We may also store and process prescriptions, treatment notes, recommendations, and other data generated by medical practitioners on or through the Platform, along with data shared by third parties such as diagnostic information or prescription details, retaining such materials for our records during your use of the Services or as required/permitted under applicable law.

Information from External Sources: We may receive information about you, such as order specifics or details shared with our partners, from other sources including our partners, advertisers, or third parties registered on the Platform, and incorporate it into our account information.

Cookies and Other Tracking Technologies:

We employ “cookies” and other tracking technologies to enhance your experience on our Site or App. A “cookie” is a small text file that may gather information about your activity. Most browsers and mobile settings allow you to control cookies, including whether to accept them and how to remove them. You can set your browser or mobile application to notify you if you receive a cookie or to block cookies altogether.

Tracking technologies may record details such as internet domain and host names, IP addresses, browser software, operating system types, and access times to our Site or App. These technologies help us improve our Site or App and your user experience.

You can refuse all cookies on your browser or App, but doing so may limit your access to certain features and personalized advertising. You can remove cookies by following instructions in your mobile’s “help” file or browser settings.

Third-Party Tools and Software:

We utilize third-party SDKs in our App, mainly for different payment options. Some tools are used to enhance your personal experience.

Automatic Information:

We receive and store certain types of information when you interact with us, such as when your web browser accesses our Site or advertisements on other websites. We may also receive/store information about your location and mobile device, including a unique identifier. We may use this information for internal analysis and to provide location-based services.

Legal Framework:

The IT Act and SPDI Rules regulate the collection, usage, retention, and disclosure of personal information, defined as any data capable of identifying a natural person. Your provision of information, including SPDI, is voluntary and requires express consent.

How We Use the Information We Collect:

We utilize collected information in various ways to provide services, operate our business, and enhance user experience, including:

– Fulfilling orders and requests for products and services

– Operating and improving the Platform

– Processing and delivering orders

– Enabling access to the Site or App

– Facilitating consultations or diagnostic tests

– Analyzing data and trends

– Research and development

– Responding to requests and queries

– Compliance with law

– Conducting audits and quality assessments

– Troubleshooting and improving products and services

– Contacting users for updates, resolutions, promotions, or feedback

– Investigating and preventing illegal activities or fraud

We may contact you via SMS, email, or phone calls to gather feedback on current or potential products and services.

We may utilize “cookies” and automatically collected information gathered on the Platform for several purposes:

1. Personalization: This includes remembering your information to streamline your visit and use of the Service, eliminating the need for repeated entry.

2. Customized Content and Advertising: We may tailor advertisements, content, and information to suit your preferences.

3. Effectiveness Monitoring: Analyzing the efficiency of the Service and third-party marketing endeavors.

4. Aggregate Site Usage Metrics: Tracking overall site usage metrics such as visitor count and page views.

5. Activity Tracking: Monitoring your entries, submissions, and status in promotions or other activities on the Service.

We may access or store your information to detect, prevent, or address fraud and other illegal activities, or to safeguard the safety, property, or rights of the Platform or others.

Additionally, we may use information regarding your location or device location to confirm your jurisdiction and identify an appropriate Medical Practitioner.

Furthermore, we may collect, analyze, use, publish, create, and sell de-identified information, including your personal or sensitive personal information, for various business purposes, including research and marketing.

Do We Share the Information We Receive?

Information about you and other Platform users is integral to our business. We only share personal information after ensuring that third parties have implemented data protection measures or follow practices at least as protective as those described in this Privacy Policy. By using the Site or App, you consent to the storage and processing of your information by third parties.

We share personal information with:

1. Retail Partners: Affiliated retailers and Retail Pharmacies involved in supplying and servicing your orders or consultations.

2. Third-Party Service Providers: These include diagnostic service providers, retailers, and logistics providers for order fulfillment and delivery, with access limited to necessary personal information.

3. Legal Obligations: We may release personal information to comply with applicable law or legal processes, protect rights or property, prevent crime, or ensure national security.

4. Sharing upon Merger or Amalgamation: If we merge or consolidate with another entity, they will have the right to continue using the information provided to us in accordance with this Privacy Policy.

5. Improving Our Business: We may use recorded conversations with Medical Practitioners or diagnostic test reports for improving our Services, marketing efforts, and customizing your experience. This may involve transferring personal information to third parties, including those outside India, to enhance product and service offerings while ensuring data protection compliance.

Transfer to Third Parties and Outside India:

We may, at our discretion and subject to applicable law, transfer personal information and SPDI to other corporate entities (as defined by the Information Technology Act, 2000) that guarantee a level of data protection equivalent to what we provide under this Privacy Policy, whether located in India or elsewhere.

By using the Site and the App, you agree to these terms and consent to us sharing and processing your personal information and SPDI with third parties, including those outside India, provided they ensure your SPDI is protected in accordance with standards comparable to those in India or equivalent international standards.

How Secure Is Information About Me?

We implement electronic, physical, and procedural safeguards for the collection, storage, and disclosure of personal information (including SPDI). Our security measures may involve occasional identity verification before disclosing personal information to you.

We employ Secure Sockets Layer (SSL) software to encrypt information you input during transmission and maintain the security of your information in line with international standards for Information Technology Security Management Systems.

Access to personal information is restricted to our employees and agents who require it for processing, subject to strict contractual confidentiality obligations. No employee or administrator will have knowledge of your account password.

It’s crucial for you to protect your account against unauthorized access by safeguarding your password and mobile phone, as detailed in the ‘User Account, Password, and Security’ section of the Terms. You must log off from the Site or the App after use. We bear no liability for unauthorized use of your account and password.

If you suspect unauthorized use of your account, you must promptly notify us via email. You are liable to indemnify us for any loss resulting from unauthorized account or password use.

Under certain circumstances, we may be required by law to disclose your information without prior consent, such as when demanded by government agencies or during cyber incident investigations.

We are not responsible for security breaches or actions/events beyond our control, including government acts, computer hacking, unauthorized access, system crashes, or poor internet/telephone service.

What Information Can I Access?

The Platform allows you to access a range of information about your account and interactions for viewing and, in some cases, modifying or deleting information provided on the App or the Site. You may rectify inaccurate or deficient personal information or SPDI where feasible. You have the option to opt-out of optional services, such as receiving promotional materials, and can opt-in by contacting us via email or during signup.

Age Restriction and Child Privacy

Protecting the privacy of children is our top priority. Therefore, the Platform is not intended for use by anyone under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If you are a parent or guardian and believe that your child has used our Platform, please contact us immediately at [email protected]. We will take steps to delete any information collected from your child.

Third-Party Links and External Resources

Our Platform may contain links to other websites and services operated by third parties. We have no control over these third parties or their privacy practices. When you click on a third-party link, you are leaving our Platform and navigating to a website or service that is not governed by this Privacy Policy. We recommend that you carefully review the privacy policies of any third-party websites or services you visit before sharing any personal information.

Data Retention and Deletion

We will only retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You have the right to request access to, correction of, or deletion of your personal information at any time. Please contact us at [email protected] if you wish to exercise any of these rights.

Account Deactivation and Information Removal

You can deactivate your account and request the deletion of your personal information at any time by contacting us at [email protected]. Please note that deleting your account does not guarantee the complete removal of all information, as anonymized data may be retained for analytical purposes.

Updates to Your Information

You have the opportunity to review, correct, and update the information you have provided by accessing your account. However, you are not authorized to delete any part of the personal information or other data generated on the Platform. For any updates or modifications to your information, please contact us at the details provided below in the contact section.

Please note that if you choose to update your personal information or SPDI in a manner that cannot be verified by us or leads to incorrect information, we may be unable to grant you access to our Site, App, or Services as outlined in the Terms. Such modifications may be considered as the user’s intention to discontinue access to our Site, App, or Services.

We reserve the right to verify and authenticate your identity and personal information to ensure accurate delivery of products and services. Access to or modification, updating, or deletion of your personal information or SPDI may be denied or restricted by us if it would infringe on another person’s rights or is not otherwise permitted by applicable law.

Notices

If you have any privacy concerns or grievances regarding the Site or the App, please contact us with a detailed description, and we will strive to address the issue promptly.

If you have any concerns or questions regarding this Privacy Policy, you may reach out to us at: [email protected]

We will make every effort to resolve your grievances within one month from the date of receipt.

Miscellaneous

Disclaimer: While we are dedicated to safeguarding your privacy, we cannot guarantee that all of your personal information and SPDI will never be disclosed in ways not described in this Privacy Policy. Therefore, as a user of the Site or the App, you acknowledge and agree that you assume all responsibility and risk for your use of the Site or the App, the internet in general, and the information you post or access, as well as your conduct on and off the Site or the App.

Indemnity: You agree to indemnify us in any legal dispute or suit brought by any third party arising from your disclosure of information to third parties through our Site or App or otherwise, as well as your use and access of third-party websites, applications, and resources. We bear no responsibility for the actions of third parties regarding your personal information or SPDI disclosed to them.

Severability: Each clause of this Privacy Policy shall be separate, independent, and severable from all other clauses herein, unless otherwise expressly indicated or evident from the context of the Privacy Policy. The nullification of one or more clauses shall not affect the remaining clauses of this Privacy Policy.